Privacy Policy

Your privacy is important to us. This policy outlines how KKLIPO collects, uses, and protects your personal information.

LAST UPDATED: JANUARY 2024

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, request samples, submit inquiries, or communicate with us. This may include:

  • Name, email address, phone number, and company information
  • Billing and shipping addresses
  • Technical specifications and project requirements
  • Communications and correspondence with our team

Automatically Collected Information

We automatically collect certain information about your device and usage of our website, including IP address, browser type, pages visited, and interaction data to improve our services.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and requests
Provide customer support and technical assistance
Develop custom battery solutions
Send important updates and notifications
Improve our products and services
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

Trusted third-party companies that assist us in operating our business, such as shipping carriers, payment processors, and technology service providers.

Legal Requirements

When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In connection with any merger, acquisition, or sale of company assets, with appropriate notice to affected users.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates

Access Controls

  • Limited employee access on need-to-know basis
  • Multi-factor authentication systems
  • Regular staff training on data protection

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access

Request access to your personal information

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal information

Portability

Receive a copy of your data in a portable format

To exercise these rights, please contact us at privacy@kklipo.com with your request. We will respond within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.

Essential Cookies

Required for basic website functionality, such as maintaining your session and security features.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience and performance.

Marketing Cookies

Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings or by contacting us directly.

International Data Transfers

As a global company serving 140+ countries, your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Transfer Safeguards

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions for transfers to certain countries
  • Binding corporate rules for intra-group transfers

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

3 Years
Customer Records
Active business relationships
7 Years
Financial Records
Tax and compliance requirements
30 Days
Website Logs
Analytics and performance data

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Post the updated policy on our website with a new "Last Updated" date
Notify you via email if you have an account with us
Provide prominent notice on our website for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us.

Email
privacy@kklipo.com
Data Protection Officer
dpo@kklipo.com
Response Time
Within 30 days of receipt

KKLIPO Battery Technology Co., Ltd.

Privacy Department
Shenzhen, Guangdong Province
People's Republic of China
Operating in 140+ countries worldwide
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